Terms & Condition, Return & Replacement Policy, Ordering Terms, Delivery Terms, Refund Policy
Welcome to MyCoconutz! These Terms and Conditions (“Terms”) govern the use of our website, products, and services. By accessing or using our website or making a purchase, you agree to comply with these Terms. If you do not agree to these Terms, please refrain from using our website or services.
- General Information
MyCoconutz is a premium coconut product company offering a variety of healthy coconut-based products, including cut and packed coconuts, laser-printed coconuts, desiccated coconut (malai), coconut balls, coconut jelly, and coconut cream. Our products are made with high-quality ingredients to promote health and wellness.
Company Information:
- Company Name: MyCoconutz
- Office Location: 501-02 BPK Titanium, Next Coworks, Opposite Shalimar Township, AB Road, Indore, Madhya Pradesh
- Plant Location: Palasia
- Email: order@mycoconutz.com, connect@mycoconutz.com
- Product Information
- Product Details: We offer a range of coconut products, all of which are crafted with the highest standards of hygiene and quality. The product descriptions, ingredients, and other relevant details are available on our website.
- Pricing: Prices for each product are listed on the website. Prices are subject to change without notice.
- Product Availability: While we strive to keep our products in stock, availability is subject to change based on demand and supply. We reserve the right to modify or discontinue any product.
- Order Process
- Placing an Order: You can place an order through our website, via WhatsApp, email, or phone call. Once an order is confirmed, you will receive an invoice with payment details.
- Order Confirmation: Orders will be confirmed once we receive payment and issue a confirmation invoice. No order will be processed until payment is made.
- Payment Methods: We accept payments via bank transfer, credit/debit cards, and other methods as specified on our website.
- Payment Policy
- Retail Orders: Full payment must be made in advance for retail orders.
- Bulk Orders: For bulk orders, a 75% advance payment is required, and the remaining 25% is due upon delivery.
- Refunds: No refunds will be provided after payment has been made. However, we will ensure that products are delivered as per the order.
- Shipping and Delivery
- Delivery Time: We strive to deliver products within 3-7 working days for B2B orders, depending on the delivery location.
- Shipping Costs: Shipping costs will be calculated based on the delivery address and are included in the final invoice.
- Delivery Issues: If there are any issues with delivery (e.g., delays, incorrect products), please contact our customer support team immediately for assistance.
- Returns and Replacements
- Bulk Orders: No returns or replacements are allowed for bulk orders.
- Retail Orders: In the event that there is a defect in a retail product (e.g., spoiled product, improper packaging), we offer same-day replacements. Please notify us within 24 hours of receiving the product.
- Defective Products: If you receive a defective product, please contact us immediately. We will replace it free of charge or offer a refund if applicable.
- Privacy and Security
At MyCoconutz, we take your privacy seriously. We collect personal information only for the purpose of processing orders and improving your shopping experience. We will not share your information with third parties without your consent, except as necessary to complete your order.
Data Security: We use secure encryption technology to protect your personal and payment information during the order process.
- Intellectual Property
All content on our website, including text, images, logos, and graphics, is the intellectual property of MyCoconutz and is protected by copyright law. You may not use, reproduce, or distribute any content from our website without permission.
- Limitation of Liability
MyCoconutz is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. We are committed to delivering the highest quality products but are not responsible for any misuse or damage caused after delivery.
- Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. All changes will be posted on this page with the date of the last revision. It is your responsibility to review these Terms regularly to stay informed about any updates.
- Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh.
- Contact Us
If you have any questions or concerns about our Terms and Conditions, please contact us:
- Email: order@mycoconutz.com, connect@mycoconutz.com
- Phone: +91 77708 74002
By using our website and purchasing our products, you agree to abide by these Terms and Conditions. Thank you for choosing MyCoconutz!
